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Terms & Conditions

Effective Date: December 2024

By accessing the website of TAI ONG IMPORT & EXPORT SDN BHD, you agree to be bound by these Terms and Conditions. This website is intended solely for corporate, B2B, and institutional use.

1. Non-Binding Information

All content, service descriptions, and capabilities listed on this website are for informational purposes only. They do not constitute a legally binding offer or a final contract for logistics, freight forwarding, or trading services. Final operational terms are established exclusively through a formalized Service Level Agreement (SLA) or Bill of Lading.

2. Quotations and Inquiries

Submitting an inquiry through our Operations Desk does not guarantee service capacity or price locking. Freight rates, commodity prices, and customs tariffs are subject to extreme market volatility. Official quotations provided by our team are valid only for the timeframe explicitly stated on the provided documentation.

3. Limitation of Liability

While we strive for absolute accuracy, TAI ONG IMPORT & EXPORT SDN BHD shall not be held liable for any direct, indirect, or consequential damages arising from the use of this website, or from decisions made based on the information provided herein. Users are responsible for verifying all customs, legal, and operational requirements prior to the execution of trade.

4. Force Majeure

We are not liable for any delays or failures in responding to inquiries or executing logistics services caused by events beyond our reasonable control, including but not limited to port strikes, vessel delays, extreme weather, governmental actions, or global pandemics.

5. Governing Law

These terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes relating to the use of this corporate portal shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

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