Privacy Policy

Effective Date: December 2024

TAI ONG IMPORT & EXPORT SDN BHD ("we", "our", or "us") is committed to protecting the privacy and security of your corporate and personal information. This Privacy Policy outlines our practices regarding data collection in compliance with the Personal Data Protection Act (PDPA) of Malaysia and applicable international frameworks.

1. Information We Collect

We collect information primarily to facilitate operational logistics and B2B trading inquiries. This includes:

• Corporate identities and representative contact details (names, corporate email addresses, phone numbers) submitted via our Operations Desk.
• Cargo specifications, routing data, and supply chain requirements provided for quotation purposes.
• Standard web analytics data (IP addresses, browser types) to monitor website security and performance.

2. Use of Information

Your data is utilized strictly for the following purposes:

• To generate accurate freight, customs, and trading quotations.
• To establish and execute Service Level Agreements (SLAs).
• To comply with international maritime, customs, and financial regulations.

3. Data Protection and Confidentiality

We enforce strict corporate discretion. We do not sell, rent, or unauthorizedly distribute your supply chain data. Information is only shared with trusted third-party operational partners (e.g., shipping lines, customs authorities) when absolutely necessary to execute your contracted logistics requirements.

4. Contacting Our Data Officer

If you have inquiries regarding your data or wish to request the removal of your information from our systems, please contact our compliance desk at legal@taiong.com.